Terms and conditions

GENERAL

For the private consumer, the Swedish Distance Contracts Act applies (see below for right of withdrawal) and Consumers Sales Act, containing strict regulations, which means that the law applies, despite having agreed on something else. For businesses, including soul traders, the Sales of Goods Act applies, which is optional, meaning that agreement between companies surpasses the law.

We abide by the Personal Data Act (PUL). When you, as private consumer, have placed your order, you also agree to let us store and use your personal data in our business in order to fulfil our commitments to you. We protect your personal data according to PUL and you have the right to be informed of said data and have these deleted upon your request.

Should any terms and conditions be invalid according to Swedish law or EU law, this does not imply that the terms & conditions in its entirety become invalid, only the invalid T&C will be replaced by equivalent valid text.  

ORDER

If you are younger than 18 years old, you need a parent’s consent. Such a consent could be provided by a parent by sending their expressed consent in an e-mail to us. Any falsifications will be tracked and reported to the police, and if we have suffered any financial damage, we will require compensation (indemnity).

PAYMENT AND SHIPPING

When you have added items to your shopping cart and proceed to the check-out, you will see which method of payment applies, if the prices are including or excluding VAT and which VAT rate applies. You will receive your order within 30 days, unless the order states otherwise.

For private consumers, shipping fees could potentially apply. These will be stated at the web store’s check-out. Usually, no additional fees apply, unless stated otherwise during your order process. For businesses, terms and conditions for shipping are according to the agreement between you and NG Baby AB.

In the web store, products could be marked with delivery indication. We reserve the right to cancel from your order, any products that cannot be delivered and delete the price for said products. NOTE! If you order furniture from Troll, please note the delivery time. If you would like to order another, equivalent product, this will be considered a new order. If you wish to cancel an order due to delays, you may do this until the order has been processed, in other words once the invoice or shipping documents have been issued. Partial delivery can be made only on your request, at an additional cost.

When you place your order, you will see at the check-out which delivery method applies. It is your responsibility to check that the delivery address you entered upon ordering, is correct. 

TRANSPORT DAMAGE

If your product(s) have been damaged during the shipment, you should report the damage to us within a reasonable period. Contact our claims department as soon as possible after having noticed the damage. For an efficient processing of your case, it is important that you inspect your products carefully and promptly when you receive them. Note that you cannot use the damaged product and you must retain the packaging to allow us to inspect the complete package when we assess the damaged product. Take photos of the damage and attach to your communication with our customer support. To “Claims and returns”. 

UNCOLLECTED CONSIGNMENT

You are liable to collect the consignment at the pick-up point within the time-frame on the notification. If you cannot receive the consignment upon delivery or do not collect your consignment at the pick-up point, it will be returned to us. We will then charge you a reasonable cost for shipping and administrative fees. Should this cost not be paid, the case will be passed on for debt collection. The right of withdrawal does not apply for uncollected consignments.  

CHANGE YOUR ORDER

You can make changes to your order of stocked items up until the order has been processed. If your change is approved, any prices differences will be adjusted according to the applicable price at the time of change. Private consumers have right of withdrawal, see the headline “Right of Withdrawal”.

Note that you can not change delivery address in retrospect.

ORDER CANCELLATION

A cancellation is not valid until you have received a confirmation from us. You can cancel your order without any fees up until the order has been processed. After this, business customers that have ordered, are liable to accept the delivery. Private consumers have the right of withdrawal, see the headline “Right of Withdrawal”. Businesses that order a customised item must pay compensation for costs due to the cancellation and loss of profit.

RIGHT OF WITHDRAWAL

The Swedish Distance Contracts Act provides for the right to a cooling-off period of 14 days for private consumers. You do not have the right of withdrawal for a customised product or a product with an obvious customised hallmark. Note that according to law, you are liable for the return shipping fees. You are also liable to pay for any depreciation of the product, caused by having handled the product more than necessary to establish its features or function.

The cooling-off period starts the day you have received the product. If you have ordered several products, or the product you ordered consists of several pieces, the cooling-off period starts when you have received the last piece of the product. If you have a change of mind, the returned product must be unused, in an undamaged condition and with the packaging/seal/technical seal unbroken.

If you want to use your right of withdrawal, you must follow the instructions under the tab “Claims and returns”. Without any further delays, you will receive a confirmation that we have received your message. We assess the condition to establish if they are valid for exercising the right of withdrawal. You will then receive our response via e-mail with information on how to return your item.

After having received the returned item, you will receive a refund within 14 days after having received your message regarding your change of mind.

Swedish Consumer Agency's form for exercising the Right of Withdrawal.

CLAIMS AND REFUNDS

If you as a private consumer, have received a damaged/faulty product, or we have sent you the wrong item, you need to claim the item at your earliest convenience and within 2 months after you noticed or should have noticed the defect. The claim notification period is maximum 3 years, depending on the product’s nature and warranty, if any.

If a business customer has received a damaged/faulty product, or we sent the wrong item, you should claim the item as soon as possible after having received the item.

Applicable for both private consumers and business customers: the damaged/faulty or incorrect product must be returned in the original packaging and with the same carrier that delivered the item, together with a detailed description of the defect.

You should then file your claim via our homepage by following the instructions under the page ”Claims and returns”.

If we cannot send you a new item within reasonable time, we will refund the return shipping cost and what you paid for the damaged or incorrect item.

Compatibility problems often occur between different products, and we therefore recommend that you find out as much as possible before placing your order to avoid any unnecessary costs.

MISPRINTS, PUBLISHING ERRORS ETC

We reserve the right to correct misprints, errors in information as well as errors in product specifications.

FORCE MAJEURE

Both parties shall be exempted from executing the agreement, if the execution is prevented or substantially obstructed by circumstance that are beyond both parties’ control. The following and similar circumstances shall be deemed to be exemptions where they hinder or impede the execution of the agreement: fire, war, mobilisation, requisition, seizure, currency restrictions, general shortage of goods, shortage of means of transport, strike, lockout, power failure, power limitation, and failure to deliver or delayed deliveries from subcontractors, due to the circumstances referred to in this paragraph or other circumstances that are beyond the party’s control which either prevent or obstruct the execution to such an extent that it can only be done at an abnormally high cost.

DISPUTE

Allmänna Reklamationsnämnden (ARN) provides a procedure, free of charge, to private consumers to be used in case of a dispute. Our policy is always to follow ARN’s recommendations. Dispute with business customers is settled within the general court system.